Refund and Returns Policy

Standard Delivery (Small Items): These deliveries are charged at £5.50 currently (Northern Ireland/Isle of Man/Isle of Wight/Scottish Highlands & Islands £14.95) for single items and £9.50 (Northern Ireland/Isle of Man/Isle of Wight/Scottish Highlands & Islands £18.95) for multiple items of the same or different product codes. These are despatched with a selection of couriers available to us including DPD and UPS. At the current time your order will take an estimated 2-3 days to despatch, although we will endeavour to despatch your order as quickly as possible.

Standard+ Delivery (Medium Items): These are charged at £9.95 (Northern Ireland/Isle of Man/Isle of Wight/Scottish Highlands & Islands £17.95) for single items and £13.50 (Northern Ireland/Isle of Man/Isle of Wight/Scottish Highlands & Islands £21.95) for multiple items of the same or different product codes. This is specifically for items which are oversized or fragile which will result in an additional handling charge. At the current time your order will take an estimated 2-3 days to despatch. These will still be delivered next day with DPD or UPS.

2 Man Delivery (Large Items): Certain products require a 2 man delivery service due to the nature of the product or size of the product. This has a lead time of approximately 2 weeks. Pricing for this is based on the CBM (cubic metres) of the goods. The current prices are:

Under 0.5 CBM: £45
0.5 – 1 CBM: £60
1 – 1.5 CBM: £85
1.5 – 2 CBM: £110
2 CBM+: Anything over 2 CBM will require a quote and will have £0.00 as a shipping rate. We will contact you with a quote asap.

Shipping Policy:

1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
2. Shipping Methods: We offer standard and expedited shipping options. Standard shipping usually takes 3 business days, while expedited shipping takes 5 business days.
3. Shipping Rates: Shipping costs vary based on the destination and selected shipping method. Exact shipping costs will be calculated and displayed during the checkout process.
4. International Shipping: We ship internationally to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Order Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

Returns Policy:

1. Eligibility: We accept returns for eligible products within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
2. Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. Upon approval, you will be provided with instructions on how to return the item(s).
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
4. Refund Processing: Once your return is received and inspected, we will issue a refund to the original payment method within 14 business days. Please note that shipping fees are non-refundable.

Refund Policy:

1. Refund Eligibility: Refunds are issued for returned items that meet our return policy criteria.
2. Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
3. Refund Timeframe: Refunds are typically processed within 14 business days after the returned item is received and inspected.
4. Payment Method: Refunds are issued to the original method of payment used during the purchase.
5. Refund Inquiries: If you have not received your refund within the expected timeframe, please contact our customer service team for assistance.