FAQ

Frequently Asked Questions (FAQ)

Welcome to the FAQ page of our interior online store! Below are answers to some common questions you may have about shopping with us:

1. Do you offer international shipping? – No.

2. How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. If you have any issues tracking your order, please contact our customer service team for assistance.

3. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are processed securely through our payment gateway.

4. Can I return or exchange an item? Yes, we accept returns and exchanges within a specified timeframe (usually 14 days) from the date of delivery. Please refer to our Returns Policy for detailed instructions on how to initiate a return or exchange.

5. Do you offer discounts for bulk orders? Yes, we offer discounts for bulk orders. Please contact our sales team for more information on bulk pricing and discounts.

6. Are your products eco-friendly and sustainable? We strive to offer a range of eco-friendly and sustainable products. Look for our “eco-friendly” or “sustainable” labels on product pages to identify environmentally conscious options.

7. Do you provide assembly instructions for furniture items? Yes, assembly instructions are included with all furniture items requiring assembly. If you need assistance or have any questions about assembly, please contact our customer service team.

8. Can I cancel my order after it has been placed? Orders can be canceled within a short window after placement, usually within 2-4 hours. If you wish to cancel your order, please contact our customer service team as soon as possible.

9. Are the colors of products accurate on the website? While we make every effort to display product colors accurately on our website, variations may occur due to differences in monitor settings and lighting conditions. If you have any concerns about the color of a product, please contact us for further assistance.

10. How can I contact your customer service team? You can contact our customer service team via email at support@noir-co.store or by using the contact form on our website. We strive to respond to all inquiries promptly during our business hours.